What is Kerala flora.com?
Does this web site have any physical presence?
What can I send?
From where are the items bought?
Why did you provide three prices in many products?
Does any extra charge for same day delivery?
Does an additional charge for packaging or delivery?
Are there any additional charges apart from the charges mentioned on the web page?
How can I order?
How do I make the payment?
Is it necessary to divulge credit card information over the Internet?
Where can the gifts be delivered?
How is the item delivered?
Does delivery within 24 working hours in Cochin, Trivandrum, Thrissur, Kottayam Alleppey, Quilon and Calicut cities, does this mean you guarantee the date of delivery?
Does Sunday delivery is guaranteed?
How can I tracking the order?
What if the delivery is not done or is late?
How can I help to ensure my delivery is made on time?
What if the recipient's address is wrong or the recipient no longer stays there?

Answers

What is Kerala flora.com?
Kerala flora is an Internet based professional gift service providing an opportunity to Indians abroad to send gifts to their near and dear ones anywhere in Kerala.

Does this web site have any physical presence?
Yes, Kerala flora is the web presence of Highrange flora, Cochin. We are in the field since 1980 having own farms, glass houses at Highrange of western ghat and flower shops in many cities of Kerala. Our Head quarters at Cochin. Highrange flora is the dealer of many national and multinational companies in the field of floral accessories.

What can I send?
Flowers, Flower arrangements, Cakes, Chocolates, Sweets, Savouries, Teddy bears, Soft toys, Dry fruits, Dry flowers, Christmas trees, watches, toys, games and much more. You can send everything and anything available in Kerala through our catalogue. Click here for more information

From where are the items bought?
All the items in India are bought from the best sources in town which have been renowned for their quality for years.

Why did you provide three prices in many products?
Our products are classified into three groups, Economy, Medium and Superior. You can select according to your budgets.

Does any extra charge for same day delivery?
No Extra Charges For Same Day Delivery.

Does an additional charge for packaging or delivery?
No Hidden Costs. No Extra delivery Charges.

Are there any additional charges apart from the charges mentioned on the web page?
None. Our charges are all inclusive.

How can I order?
All credit card orders must be placed only through Web. We do not accept credit card orders over phone or Email. This ensures complete protection of your credit card transaction as it is done on a secure server using SSL by CCNOW.

How do I make the payment?
We accept the following credit cards. Visa, Mastercard, American Express, Diners Club, JCB and Citibank E-Cards. These could be issued in India or anywhere else in the world, it really does not matter. Through a direct debit of an online bank account in India. We currently support HDFC Bank, Citibank, ICICI infinity, UTI iConnect, IDBI and Centurion Bank customers

Is it necessary to divulge credit card information over the Internet?
It is safe to enter credit card details over Internet because your browser is in Secure Mode using Secure Sockets Layer (SSL) during checkout. Your credit card details do not come to us . Credit cards are processed by an authorised online retailer CCNOW 128 bit encryption.

Where can the gifts be delivered?
The gifts will be delivered anywhere in Kerala even in remote places.

How is the item delivered?
All items are usually hand delivered through our service department or a renowned courier, recognised for its prompt and trusted service. Courier normally takes 2 to 3 working days to deliver.

Does delivery within 24 working hours in Cochin, Trivandrum, Thrissur, Kottayam Alleppey, Quilon and Calicut cities, does this mean you guarantee the date of delivery?
We try our best to deliver the gifts on the day specified. We believe that your occasion is important and we understand this.

Does Sunday delivery is guaranteed?
Due to florist availability, Sunday delivey cannot be guaranteed.

How can I tracking the order?
Just mail your CCNOW Order No. as a subject in your mail to orders@keralaflora.com. We will get back to you with the Status of your order at earliest.

What if the delivery is not done or is late?
Even though we shall try to meet the date and time of delivery schedule as given in the order form, any delayed/early delivery for whatever reason shall not entitle the user for any damages from us. Please read our Terms and Conditions before placing the order.

How can I help to ensure my delivery is made on time?
When filling out the order form please make sure you complete all items to the best of your knowledge. Items such as address, telephone number and major landmarks are very helpful. Please indicate any instructions for us appropriately.

What if the recipient's address is wrong or the recipient no longer stays there?
We will inform you of such an eventuality. You can inform us to change the receiver's address within 5 days of receiving our message, else your order will be cancelled and no refund will be made. But under no circumstances will the gifts be changed. In case of perishable commodities like sweets, cakes, flowers etc., an extra charge (our cost price) will incur for re-purchase.